Recent login and sync problems

We'd like to apologize for some recent, intermittent problems when signing into Simplenote and syncing your data. The root cause is a problem at our hosting provider that is beyond our control. Thankfully, a large number of very smart people are working to solve that problem urgently.

An unintended side-effect is that, when one of these intermittent problems occurs, some of you are occasionally forced to sign out of your Simplenote accounts. This is a problem with the current version of Simplenote that we're working to fix. The only circumstance where you should ever be forced to sign out in this way is if you change your login information.

Please bear with us as we work through these problems, and we're sorry for the inconvenience in the meantime.

Update on Wednesday, October 6, 2010 at 01:17AM by Simplenote

There's a known bug where syncing can become stuck. If this happens, please try closing Simplenote from the task manager and opening it again. We've fixed this in the next update, which is awaiting approval.

Critical update 3.0.3, forthcoming 3.0.4

A critical Simplenote update has been released for iPhone, iPad and iPod touch. It contains the following fixes: 

• fixed a problem that could result in data loss if you updated but had not yet created an account
• fixed a problem that could result in data loss while working offline
• fixed some problems with tags (although tag syncing is not yet perfect)
• fixed problems with searching in portrait mode (iPad)
• moved the Sign Out button
• only display Sync Now information once

We wanted to push this update as quickly as possible. As a result, it doesn't contain a large number of fixes. The next update, 3.0.4, is already nearing completion. It will have additional fixes for synchronization, tags, and a fix for Japanese keyboards.

Thanks for your patience as we iron out these issues.

We'd also like to take this opportunity to apologize to those people who had been using Simplenote as an offline-only application. Early this year we decided to make Simplenote an online-focused app. We didn't realize some people were still enjoying it as an offline-only app, and as a result, the major update did not go as smoothly for these people as it did for others.

If you're among these offline-only users and you're unhappy with your experience, please contact us at support@simplenoteapp.com so we can help you.

Briefly: our big update

Our update went live several hours ago and we're buried in feedback. Most of it is very positive, which is extremely rewarding for us. Thanks everyone for your kind words.

We'll be going through it all in the coming days. This will take some time as we work through the backlog.

If you unsuccessfully tried sending an email to support@simplenoteapp.com, please use support@simperium.com instead until our domain transfer is complete.

We're already working on another update to address some of the problems people have found. We appreciate your help.

A major new version is coming!

We're proud to announce that a major new version of Simplenote is just around the corner. It should be available in a matter of days. In the meantime, we're temporarily absent from the App Store. We apologize for that. We encountered some unfortunate problems with a new App Store release process.

But the update is coming, and soon! We're not revealing all the details until it's live, but we'd like to at least prepare you for what to expect.

Click to read more ...

We'll be back soon...

Simplenote will be unavailable in the App Store for a short period of time. We apologize to our potential new users. You're welcome to create an account in the meantime and we'll let you know when we're back.

Update on Friday, August 13, 2010 at 04:13AM by Simplenote

We should have mentioned: all is OK. All is great, actually. And all syncing services are still online. Our temporary absence from the App Store is merely the result of an unexpected limitation with the newly added ability to schedule release dates for updates. A big update for Simplenote will be available soon.